Managed Service Program (MSP)

Build a more agile and effective workforce with simple, swift and secure access to a network of non-permanent talent. Discover how a MSP can power your growth.

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Managed Service Program (MSP)

Build a more agile and effective workforce with simple, swift and secure access to a network of non-permanent talent. Discover how a MSP can power your growth.

Contact us

Managed Service Program (MSP) what you need to know

Organizations are increasingly turning to non-permanent professionals to inject the innovation, agility and creativity needed to secure growth in a more complex world of work.

But as the rate of engagement accelerates, so too does the challenge of identifying the right channels to access emerging skills, engaging the right suppliers, conveying the right message to attract and retain the expertise needed and ensuring visibility and compliance across your organization.

With a market-leading Managed Service Program (MSP) in place, we’ll unlock access to the skills and expertise you need, transforming these challenges into a source of competitive advantage.

  • Leaving no stone unturned

    Our omnichannel strategy combines established techniques such as Supplier Enablement and Direct Sourcing with innovative methods, including Talent Platforms and Cross Border supply. We combine our scale across channels with the insights needed to select the best strategy and engage business-critical expertise. The answer you need, to every problem you face.

  • Take our advice

    With a wealth of insights from across the globe, we are best placed to position you for success. Whether it’s leveraging data to explore the availability of niche or emerging skillsets, defining the risk associated with specific sourcing channels or advising on the best methods of engagement, we’ll make better decisions together.

  • Let’s think beyond

    Organizations must do more to attract, onboard and develop skills to compete in a more complex world of work. Our comprehensive suite of advisory services can be deployed to enhance the diversity and inclusivity of your talent networks or develop your Contractor Value Proposition. When competition is fierce, we’ll make sure you take top spot in securing the expertise you need.


  • Enhanced access to skills and expertise

    Our omnichannel sourcing strategy unlocks access to the vast network of skills you need to power success. Guided by a wealth of data and insights, we’ll make intelligent decisions about your talent function, together. 

  • Improved capacity and capability

    Change is inevitable. But a reactive approach risks your organization being left behind. We continuously monitor changing market trends, predict your evolving needs and build relationships with suppliers to ensure access to the skills you need, when you need them. 

  • An unparalleled customer experience

    Your success is at the heart of our business. When you partner with Hays, we take the time to understand your ambitions and challenges. Equipped with the tools, technology and market insights specific to your industry, we’re committed to providing a quality experience to every stakeholder in your organization.

Our solutions tailored to your business

The scope of opportunity offered by a Managed Service Program can make it difficult to know where to start.

If your organization is new to MSP: For those embarking on their journey, the key is to build the right foundations. We secure program adoption through effective change management, creating manager friendly processes with a focus on engaging and enabling, rather than controlling, your supplier network. This approach enables ‘buy-in’ across an array of stakeholders, reduces the risk presented by change and ensures results are realized faster.

If you’re searching for more agility: For organizations eager to unlock more from their existing MSP, we combine four services into one holistic solution. Bringing together MSP, Contractor Management Outsourcing, Direct Sourcing and our proprietary Vendor Management System, 3 Story Software under an ‘MSP Complete’ model. This strategy offers the most agile, accountable and cost-effective solution.

If you’re building on existing foundations: The next step in your workforce journey is to build towards a Total Workforce Solution, combining the capabilities of your MSP or a Recruitment Process Outsourcing service.


Enhance your company culture 

Organizations are so much more than their bottom line. Transform culture in your competitive advantage.


Most MSPs are charged as either a percentage of contingent workforce spend, or a price per transaction fee. We can also tailor payment options to the specific needs of your organization, including a fixed fee or a performance-based pricing model, in which savings are shared.  

We’ll explore the options available when it comes to supplier management, tailored to the specific challenges and ambitions faced by your organization and MSP implementation. We’ll always choose to champion enablement over control.  

The first step is to set up a multidisciplinary Steering Committee, consisting of HR and Procurement, and line management from the teams which hire the most temporary resources. Securing engagement from this project team ensures key perspectives are taken into consideration and that your stakeholders are in agreement before the solution is chosen.  

Sustained support and unambiguous communications are essential for a successful outsourcing solution. 


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