Site Help FAQs

General issues

If you’re experiencing problems using the Hays website here are a few tips which could help:

• Check that you’re using a supported browser. We recommend Internet Explorer 7 or above, Firefox, Google Chrome or Safari.
• Check that your web browser has Cookies enabled.

If you’re using a computer at work, you may find your company has firewall restrictions on your network which restrict and block some functionality. Contact your IT department for further information.

Why should I register with Hays.ca?

Online registration takes under a minute and lets you set up personalized job searches and job alerts. You tell us about the jobs you’re interested in and we will email the you with the latest jobs within your area of expertise and preferred locations.

1. I tried to create an account, but I got an error message saying the email address I was using had already been registered.
   This email address is already in use.Try logging in again making sure you are using the correct email and password, or try creating a new account using a different email address.

2. I want to reset my Hays.ca password.
   To reset your password click on the Log In link under My Hays. Under the Log In window there is a ‘Forgot Password’ link. This will only work if you have previously validated your account.

3. I didn't receive a validation email from Hays.ca when I created an account on the website.
   Are you checking the email account you registered at hays.ca with? If you’ve got more than one email account you use, make sure you’re checking the account you registered at with. Sounds obvious but it happens a lot. Automated emails can be treated as spam by email providers. Check in your spam/junk folders within your email account to see if the email is there. You should also mark emails from hays@hays.ca and no-reply@hays.ca as 'Not Spam' or 'Not Junk' within your email account to ensure you receive all future emails from us.

4. My validation email Link isn’t working.
   When you create an account on the Hays website, we’ll send you an email containing a link which validates your account registration. If you’re having problems clicking this link, try cutting and pasting the address of the link into your browser address bar.

5. How can I update my details with Hays?
   When you’ve logged in to Hays.ca, click on the ‘My Account’ link to update your details.

6. I am a Firefox (Mozilla) user and I’m being prompted for a SSL Certificate.
   If you accept and manually download, you will be able to continue using the site.

7. I visited the site recently, but have issues today with pages not displaying as expected.
   There has been a recent update to the Hays.ca website, this will require you to clear your cache. 

8. I’ve forgotten my username – how do I log in?
   Your username is always the email address you registered with.

9. I’ve forgotten my password – how do I get a new one?
   There’s a ‘Forgotten your password?’ link on the login page, which will take you through all the steps to reset your password.

10. I would like my details removed from hays.ca.
    Please email us at DataCA@hays.com with your request.

11. I would like to remove my job alerts.
    Log into your Account and beside each job alert you have an option to edit or delete. Use the delete option for each alert you no longer require.
     

Job seeker FAQs

1. How do I search for jobs?
   Our job search engine has been improved to make it easier to find the right jobs for you. You can now save your searches and create job alerts based on your choices to keep you informed about the latest jobs, wherever you are.
    
2. How do I get better search results?
   Provide us with as much information as possible on the search form. Try searching within different industries or professions, or widening your search area. Try using different keywords to refine your search.
    
3. How do I apply for jobs?
   When you find a job you’re interested in applying for we will ask you to contact the Hays Consultant who is managing that position. You can either fill in your details online or give the consultant a ring. We’ll take you through the next stages from there.
    
4. How do I find the contact details for my local Hays office?
   You can find full details for all of Hays offices through our office locator.
    
5. I’d like to find a job abroad – can Hays help me?
   Definitely. We have teams of Hays Consultants covering 33 countries around the world. With local market expertise and knowledge they’ll help you find your next job abroad. Start your search by selecting the country you’re interested in from the naivgation.
    
6. I’m having problems submitting my resume.
   The most common issue when uploading a resume to Hays is that it’s in an incorrect format. Please ensure:

• The format is either .doc, .docx, .rtf or .txt
• The file format is in lower case .doc, not .DOC
• The file size for a resume is below 500kB

Employer FAQs

1. How do I register a job I need to fill?
   Visit our Contact Us page to find the quickest and easiest way to get in touch with our team and register your job. 

Still got a problem?

Please answer the following questions, and include a contact number so we can contact you if required, and send to marketing@hays.com. 

• What browser you are using?
• What Operating System you are using?
• Whether you are working from an Office or Home PC?
• If your cookies are enabled on your browser?
• If you have validated your account via the email link sent to you?
• If you have seen any error messages or browser alerts? If so, please provide details.
• Any other information you feel may be relevant.