Your new company

Your new role

• Working with internal stakeholders and subject matter experts to meet project goals and best practices
• Using JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines
• Gathering and analyzing data to identify process performance gaps, recommending improvements where necessary
• Identifying and defining the scope of requirements, assessing impact, expected outcomes, and key success metrics
• Supporting the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
• Preparing clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
• Communicating with clients as needed to clarify requirements and provide progress updates
• Assisting in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented
• Monitoring JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members
• Assisting in creating and presenting process reports and dashboards for client approvals and executive reviews

What you'll need to succeed

• University degree or college diploma in business administration or a related field
• A minimum of 5 years of analytical experience
• Demonstrated experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint, and Word
• Proficiency in the use of Atlassian JIRA
• Proficiency in the use of ServiceNow ITSM modules and reporting
• Demonstrated experience in Agile and the ability to thrive in an environment of change and ambiguity
• Demonstrated client-facing expertise and proven analytical background

What you'll get in return

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.