Your new company

Based in Burlington or Montreal, the Service Proposal Administrator leads the development of Value-Added Service proposals for instrumentation, across all accounts regardless of account coverage (channel partner, regional direct sales, national and regional strategic accounts)

Your new role

• Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
• Manage service proposal pipeline for all assigned accounts he/she is accountable
• Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
• Responsible for the compliance with the Company opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained
• Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
• Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)
• Define the scope of supply and incorporate in the proposal
• Fielding of all customer inquiries received
• Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.
• Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs
• Any other duties as assigned

What you'll need to succeed

• Post-secondary education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
• Minimum 5 years of Business 2 Business experience in Sales and/or Customer Service.
• Intermediate computer processing skills including SharePoint, Microsoft Excel, PowerPoint and Word
• Excellent verbal and written communication skills
• Strong organizational skills
• Aspiration to sales in order to expand customer inquiries
• Bilingual English and French

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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