Your new company

This city-owned agency plays a vital role in supporting urban mobility by managing a comprehensive network of on-street and off-street parking facilities across Toronto. With a focus on safety, convenience, and sustainability, it operates tens of thousands of parking spaces and partners with various public entities to enhance accessibility. In addition to parking services, it oversees a city-wide bike share program, offering residents and visitors an eco-friendly transportation alternative. The organization is self-sustaining, reinvesting its revenues into improving infrastructure and services, and is guided by a board that ensures alignment with municipal goals and community needs.

Your new role

• Communication with Customers via phone and email
• Providing accurate information about products or services
• Handling complaints and resolving issues efficiently
• Identifying customer needs and offering appropriate solutions
• Escalating complex issues to manager
• Account Management - Managing customer accounts and updating records
• Feedback Collection- Gathering customer feedback to improve services
• Conducting follow-up calls to retain customer
• Documentation and Reporting
• Reporting recurring issues or customer trends to management

What you'll need to succeed

• Customer service experience
• Precious experience in a fast paced environment

What you'll get in return

Great job opportunity to grow your skills in with a highly reputable company.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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