Your new company

As the global leader in measurement instrumentation, our employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Your new role

• Follow the workshop process for the diagnosis, repair, modification and calibration of field instruments, tools and demos from the origin of request to the shipment of the device.
• Verification of decontamination form for any product returned to workshop
• Inspection and diagnostic testing of the instruments to verify faults as reported by the customer
• Ordering of replacement parts from Product Centres and/or replacement of faulty parts from stock
• Generation and submission of quotes and estimates by the customer regarding the instrument to be repaired through SAP
• Work with the Repair Coordinator to ensure communication between internal and external customers, thus ensuring quality Customer Service
• Accurate tracking and timely submission of weekly and monthly time registration.
• Ensures that repair areas are always a clean, organized and safe place
• Gathering of required tools and equipment for field service visits
• Compliance with safety, regulatory and calibration standards such as ISO 17025, cGMP, ISO 9001, WHIMS etc.
• Proactively follow workshop business process and suggest any possible improvements
• Provide on-site and phone support to enhance the application and customer support skills
• Provide support in providing training to colleagues and customers
• Meet or exceed defined key performance indicators and goals to keep workshop business sustainable
• Any other duties as assigned

What you'll need to succeed

• Post-secondary technical education in Instrumentation or Process Control
• Class G driving license
• Able to learn new tools, software and technologies
• Self-starter, good communication skills, collaborative, organization skills, customer-focused
• French is an asset.
• Any knowledge of SAP or office enterprise software would be an asset.

What you'll get in return

• We are a family-owned, highly committed company with a sustainable vision.

• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.

• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.

• We provide on-site amenities such as our fitness centre, multi-faith room and wellness room.

• We ensure our employees work in state-of-the-art facilities equipped with ergonomic workstations to enhance productivity and comfort.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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