Hays Property & Facilities, on behalf of our esteemed client, a reputable Real Estate Investment and Property Management firm, is thrilled to invite applications for the position of Tenant Services Administrator (18-Month Contract). This is your chance to become an integral part of our knowledgeable and friendly team based in Surrey, BC. Imagine working for a company that manages a staggering 1.5 million square ft of mixed-use development, featuring a bustling shopping mall, a vibrant university campus, and a prestigious office tower. As a Tenant Services Administrator, you will play a pivotal role in excellent service to tenants and support the property management team effectively.

The Tenant Services Administrator, reporting to the Property Manager, is responsible for providing top-tier tenant services and handling administrative tasks related to property management. Key duties include responding to service requests, maintaining parking and contact databases, preparing work orders, managing tenant information, and overseeing the “Angus” software system. The role also involves supporting the management team with various administrative tasks, including typing memos, organizing meetings, and maintaining filing systems.

With five years of office or property administration experience, preferably in office or retail asset class, the candidate possesses strong verbal and written communication skills, essential for customer and tenant service. They are self-motivated, proactive team player capable of managing multiple tasks under tight deadlines while maintaining discretion and confidentiality. The candidate excels in developing and sustaining working relationships and resolving problems using facts and sound reasoning. They have advanced knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), with knowledge of Angus software considered an asset.

This position comes with an annual base salary between $60,000-$65,000 plus a competitive performance bonus, 3 weeks paid vacation and full health and dental benefits. Base salary will be commensurate with experience, skills, and qualification.