• Direct operations across the property portfolio, including residential, commercial, or mixed-use assets.
• Monitor property performance, occupancy levels, maintenance standards, and tenant satisfaction across all sites.
• Partner with asset management, ownership groups, and stakeholders to align operational goals with asset strategies.

• Oversee maintenance operations, capital improvements, vendor performance, and preventative maintenance planning.
• Implement systems to ensure timely resolution of service requests and compliance with quality standards.
• Review and approve vendor contracts, RFPs, and cost-control measures across properties.

• Develop and execute strategic plans to scale operations, increase NOI, and reduce operating costs without sacrificing service quality.
• Oversee operating budgets, forecasts, capital expenditures, and financial reporting across the portfolio.
• Analyze operational KPIs including occupancy rates, rent collections, turnover timelines, and operating margins.

• Build, lead, and mentor a high-performing operations team, including regional managers, property managers, and support staff.
• Develop training programs and performance metrics to ensure operational excellence at all levels.
• Champion a strong company culture and uphold professional standards across all team interactions.

• Ensure properties operate in full compliance with local, state, and federal laws, including fair housing, safety regulations, lease enforcement, and building codes.
• Lead risk management initiatives including insurance coverage, legal compliance, and emergency preparedness plans.

• Implement and manage technology platforms (e.g., Yardi, AppFolio, Buildium) to streamline operations and enhance visibility across properties.
• Identify and execute process improvements to increase efficiency, tenant engagement, and reporting accuracy.

• Serve as the primary operational liaison to owners, boards, investors, and strategic partners.
• Communicate clearly and consistently on operational performance, challenges, and opportunities.
• Participate in owner presentations, investor meetings, and due diligence processes for new acquisitions or expansions.

• 10+ years of experience in property management operations, with at least 5 years in a senior leadership or executive role.
• Proven ability to manage multi-site property portfolios and cross-functional teams.
• Strong command of property management software (e.g., AppFolio, Yardi, MRI).
• Deep understanding of landlord-tenant law, building operations, leasing practices, and budgeting.

• Master’s degree (MBA or similar) or CPM designation (Certified Property Manager).
• Bachelor’s degree in Business Administration, Real Estate, or related field.
• Experience overseeing 1,000+ units or multiple asset classes.
• Background in both owner-operated and third-party management models.
• Experience working with REITs, institutional investors, or HOAs.

• Strategic thinker with a hands-on leadership style.
• Financially savvy with strong business judgment.
• Skilled in vendor and contract negotiations.
• Highly organized, responsive, and calm under pressure.
• Excellent interpersonal and stakeholder communication skills.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.