Your new company

As the global leader in measurement instrumentation, our employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Your new role

• Provide technical support by phone, email, in person or by using any accredited platforms/software, for basic core products and specialty products (Solutions, OA products, Tank Gauging, Big box Analyzers, etc)
• Create knowledge on products, solutions and software
• Consult with customers on measurement, process and metrology solutions
• Act as project lead for large-scale commissioning projects (on-site presence may or may not be required) as needed
• Able to work alone or as part of a field service team, project team or contractors.
• Comply with the Occupational Health & Safety Act (OH&S)
• Timely and professional handling of Field service calls and issues arising from the field service visit
• Timely completion and submittal of all paperwork per Company guidelines
• Provide backup coverage for colleagues when they are in training or on vacation
• Support in the review of customer training materials created by training manager and do the training.
• Interface with cross-functional work teams, including sales, projects, service and product management
• Work closely with the production centers to identify and resolve product issues and opportunities
• Ability to support and resolve customer complaints in collaboration with sales and service
• Attend recall kick off meetings and advise on potential impacts and action plan
• Act as liaison between global application support group where necessary
• Identify and recommend needs as it relates to process improvements
• Provide coaching and mentoring to all technicians utilizing consultative methodology
• Ride-a-longs with technicians to observe things related to customer experience and brand and strategy alignment
• Participate in mentoring newly onboarded technicians (on-site/remote) (as consultant)
• Any other duties as assigned
  
  

What you'll need to succeed

• College Diploma in Instrumentation Engineering or Instrument Mechanics
• Minimum of 3 years of field experience within an Instrumentation-related role
• Strong computer processing skills, including Microsoft Office, SFDC, and PowerPoint
• Demonstrable training experience
• Working knowledge of SAP, Access & other project tools an asset
• Willing to travel up to 50%-75% of the time

What you'll get in return

• We are a family-owned, highly committed company with a sustainable vision.
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We provide on-site amenities such as our fitness centre, multi-faith room and wellness room.
• We ensure our employees work in state-of-the-art facilities equipped with ergonomic workstations to enhance productivity and comfort.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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