Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.

Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.

Set up, test, and troubleshoot AV systems for meetings, presentations, and events.

Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.

Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.

Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.

Assist with onboarding and offboarding processes, including device setup and configuration.

Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.

Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.

Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.