Service Operations Supervisor
JOB_53517731120837Job type
PermanentLocation
BurlingtonProfession
Industrie ManufacturièreIndustry
Industriel et OpérationsPay
Competitive
Service Operations supervisor
Service Operations Supervisor
Pay Type: Salary
Reports To: Service Manager
Direct Reports: Yes
Department:Service
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At our client, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, they work to create trusted relationships that help everyone thrive. As a family-owned company, they look beyond short-term moves and work to create a vision that is forward-thinking for their people, their clients, and the world at large.
Our client was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Their Channel Partners and Authorized Service Partners provide coverage and support across Canada.
Our client was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Their Channel Partners and Authorized Service Partners provide coverage and support across Canada.
They are looking for a Service Operations Supervisor to join their Group.
As a Service Operations Supervisor, you will lead all aspects of the customer support team's Field Service Coordination, to work with the team to meet and exceed customer expectations.
As a Service Operations Supervisor, you will lead all aspects of the customer support team's Field Service Coordination, to work with the team to meet and exceed customer expectations.
What is the role about?
Are you a natural leader?
Your role involves guiding a team of service professionals, inspiring excellence and fostering collaboration.
Your role involves guiding a team of service professionals, inspiring excellence and fostering collaboration.
Join us in this dynamic role where your leadership, problem-solving prowess, and passion for excellence will elevate our service team to new heights!
Which tasks will you perform?
- Build effective team through managing performance of direct reports; set clear performance goals, have frequent performance conversations to review progress on action plans, provide ongoing feedback and regular one on one sessions.
- Interface with cross functional work teams including, sales, service and product management
- Develop and mentor direct reports in becoming strong brand ambassadors while maintaining industry leading quality of technical deliverables.
- Ensure operational excellence in all areas to ensure high levels of customer satisfaction
- Identify Define and Implement Continuous improvement opportunities.
- Develop, implement, and audit Process to help achieve company goals and objectives.
- Ability to lead and resolve high level sales and service issues relating to the customer support team
- Promote team work between all employees, representatives and other processes.
- Monitor Key Performance Indicators (KPI’s) and make improvements
- Engage in Service business and budget planning
- Any other duties as assigned
What do we expect from you?
- College Diploma or post-secondary required (in Instrumentation would be an asset) or equivalent
- Experience in a technical or fast paced role is desired
- 2-3 years of proven supervisory, management or leadership experience
What can you expect from us?
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
- We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
- We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
- We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
- We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
- We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
- We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.
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Service Operations SupervisorJOB_535177311208372025-10-222026-01-20
Talk to Vandana Desai, the specialist consultant managing this position
Located in Toronto (EN), 8 King Street East, 20th FloorTelephone: 416 203 1834JOB_53517731120837