Your new company

Join a purpose-driven Canadian organization committed to delivering meaningful impact through technology. The organization is undergoing a digital transformation to enhance its services, streamline operations, and improve stakeholder engagement. This team plays a critical role in maintaining and evolving core platforms that support outreach, engagement, and operational excellence.

Your new role

• Provide technical support for mission applications, including configuration, troubleshooting, and vendor coordination.
• Lead root cause analysis and resolution of issues across platforms.
• Support and develop CRM solutions (Salesforce & Dynamics 365), including Service and Experience Cloud.
• Use SQL and SSMS to extract, manipulate, and analyze data.
• Track and manage tickets using Fresh Service, ensuring timely resolution and documentation.
• Maintain technical documentation and follow best practices in system maintenance, testing, and release management.
• Translate business needs into technical requirements and develop scalable solutions.
• Customize Salesforce with objects, fields, workflows, and validation rules.
• Integrate Salesforce with external systems using APIs and middleware tools.

What you'll need to succeed

• Post-secondary education in Information Management, Computer Science, or related field.
• 3–5 years of experience supporting enterprise applications in complex environments.
• Salesforce Developer certification and experience with NPSP/NPC.
• Strong knowledge of Salesforce, Experience Cloud, Dynamics 365, and Azure Cloud Services.
• Proficiency in Apex, Visualforce, Lightning Web Components, and web technologies (HTML, CSS, JavaScript).
• Experience with REST/SOAP APIs, middleware integration, and data migration tools.
• Familiarity with Agile and Waterfall methodologies, Azure DevOps, Jira, and Asana.
• Understanding of ITIL processes and change management.

What you'll get in return

• Competitive compensation and benefits.
• Opportunities to work on impactful, mission-driven technology projects.
• A collaborative and inclusive team environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.