• Administration & Maintenance:
  Perform all aspects of Salesforce administration, including user management (setup, profiles, roles, permission sets), security settings, data management, and storage.
• End-User Support & Communication:
  Serve as the primary point of contact for all Salesforce-related inquiries and support requests. Provide timely and effective communication, troubleshooting, and problem resolution to end-users.
• Requirements Gathering:
  Collaborate with business stakeholders and end-users to understand their needs and translate them into technical requirements for system enhancements and new features.
• Development & Configuration:
  Design, configure, and implement new functionalities using standard Salesforce tools such as workflows, process builder, flows, validation rules, custom objects, and fields.
• Data Management:
  Ensure data integrity and accuracy within Salesforce through regular audits, data cleanup, and the implementation of data governance best practices.
• Reporting & Analytics:
  Create and maintain reports, dashboards, and analytics to provide insights into key business metrics and support data-driven decision-making.
• Training & Documentation:
  Develop and deliver training materials for new and existing users. Create and maintain comprehensive documentation for all Salesforce processes, configurations, and best practices.
• Integration & Ecosystem:
  Assist with the integration of Salesforce with other business applications and systems. Experience with ERP systems is a significant plus.
• Marketing & Account Engagement:
  Support and enhance the Salesforce platform's integration with marketing and account engagement tools (e.g., Marketing Cloud, Pardot, or similar platforms).

• Minimum of 3-5 years of hands-on experience as a Salesforce Administrator.
• Proven experience in a similar role, including user support, system configuration, and data management.
• Proficiency in Salesforce declarative development (Flows, Process Builder, Workflow Rules).
• Experience with data loaders and other data management tools.
• Salesforce Administrator Certification (ADM 201).

• Experience with Lightning Experience and transition projects.
• Knowledge of sandbox management and deployment processes (e.g., Change Sets).
• A solid understanding of business processes in sales, marketing, and customer service.
• Hands-on experience with Salesforce development (Apex, Visualforce, Lightning Web Components) is highly desirable.
• Experience with ERP systems is a plus.
• Familiarity with marketing automation platforms and account-based engagement tools.
• Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, or Marketing Cloud Administrator.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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