• Attend to the ongoing rental of vacant suites:
➢ process suite rental applications
➢ complete credit checks and other reference checks
➢ complete and administer tenancy agreements.
• Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc.
➢ Conduct move in/out inspections
• Assist with regular inspections of the building and suites.
• Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues.
• In absence of the Resident Services Manager, perform appropriate supervisory and administration duties when delegated by the Resident Services Manager
• Ongoing liaison with contractors and other suppliers, assisting in coordinating their on-site visits.
• Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner.
• Assist with the issuing of late rent payment notices, eviction notices and other collection procedures.
• Attend Landlord Tenant Board hearings as necessary.
• Process invoices for payment;
➢ order goods and services as required
➢ maintain on-site records up to date and in good order.
• Administer and participate in the fire and life safety operations and procedures required at the property.
• Answer the telephone and email, filing and other related office duties.
• Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.
• Maintain and update a community information summary.
• Perform a quarterly shopping report on the surrounding competition both on the phone and in person.

• Knowledge of all governing legislation such as: Residential Tenancies Act; Human Rights Code; Personal Information Protection and Electronic Documents Act (PIPEDA) of Ontario; Building code, Fire Code and Occupational Health and Safety
• Excellent oral and written communication skills.
• Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook).
• Experience with Yardi is an asset.
• Flexibility and ability to quickly adapt to changing business needs.
• Positive attitude with a willingness to grow and learn.
• Ability to multi-task and meet deadlines.
• Clear criminal record and credit check.

• If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

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