• Providing technical support to internal and external users.
• Participating in on-call support rotation outside regular working hours.
• Installing, updating, and upgrading network hardware and software.
• Managing IT systems (workstations, printers, phone systems, mobile devices, centralized antivirus, access cards, etc.).
• Following change management procedures during system implementation or modification.
• Handling IT equipment and license management, including maintenance contracts.
• Writing and updating technical documentation.
• Managing vendor relationships and IT procurement.

• Strong knowledge of Windows 10 and Server 2016, 2019, 2022 environments and tools (Active Directory, WSUS, GPO, DFS).
• Solid understanding of networking (DHCP, DNS, VLAN).
• Proficiency with Exchange 2016 and ticketing systems (SpiceWorks, ServiceDesk Plus).
• Familiarity with VMware Horizon, ESX/ESXi, Office 2016, Office 365, Azure (assets).
• Certifications such as A+, Network+, MCP, MCITP, MCSE, MCSA, Cisco CCENT/CCNA (assets).
• Experience with Acronis, Kaspersky, EntraPass, Avaya IP Office, SonicWall VPN, and mobile device management systems (assets).
• College diploma (DEC) in Network Management or equivalent.
• Minimum of 4 years of technical support experience.
• Bilingual in French and English, both spoken and written.
• Strong customer service skills, organizational abilities, and stress management.
• Availability outside regular working hours.

• A collaborative and supportive work environment.
• Opportunities for professional development and certification.
• Exposure to a wide range of technologies and systems.
• Competitive compensation and benefits package.
• Flexibility and autonomy in your role.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.