Our client has an immediate opening for IS Executive Support Technician to join their team in Calgary on a 20-month contract.

In this role, you will be the trusted technology partner to the Executive Leadership Team (ELT) across North America. This is a hands-on, high-visibility role where you'll deliver VIP-level technical support, drive enterprise technology adoption, and ensure seamless operations of mission-critical digital platforms and collaboration spaces. You'll work at the intersection of executive enablement, enterprise AV infrastructure, and organizational change management. If you're tech-savvy, strategically minded, proactive, and excited about shaping how leaders work, this role puts you at the center of executive operations and digital transformation.

What You'll Do:

Executive Support & Enablement

• Be the trusted technology partner for ELT members and senior executives across all digital platforms.
• Deliver VIP-level support with professionalism, discretion, and rapid response to executive needs.
• Provide proactive monitoring and maintenance to ensure uninterrupted operations and business continuity for executive IT environments.
• Set up and support devices, troubleshoot complex issues, and resolve problems quickly to keep leaders productive.
• Act as a strategic liaison between executives and technical teams—translating business needs, communicating technology requirements, and supporting adoption of enterprise initiatives.
• Develop and maintain executive-focused guides, quick references, and knowledge resources tailored to ELT workflows.

Executive & Senior Leader Event Support

• Provide dedicated AV and technology support for major executive‑led events such as ELT town halls, Investor Day, Employee Forums, and other high‑visibility leadership sessions.
• Run and manage Teams Live events for ELT and Senior Leaders to ensure smooth, professional virtual presentations.
• Support Senior Leaders in adopting new AI‑powered tools and productivity technologies tailored to their workflows.
• Deliver focused training sessions for executives and power users to increase confidence and effectiveness with key technologies. • Recommend and evaluate new technologies that enhance executive communications and event experiences.

AV Operational Excellence

• Ensure reliable operation of AV systems—meeting rooms, executive collaboration spaces, digital signage, displays, and digital art across offices in Canada and the United States.
• Act as the primary escalation point for high‑impact AV issues affecting executive and mission‑critical collaboration spaces.
• Track and analyze AV incident trends to strengthen reliability and improve the user experience, particularly for executive environments.
• Collaborate with Facilities, Communications, and Digital Media teams to deliver a consistent, executive‑ready AV and event experience.

Hardware and Asset Management

Support device provisioning, lifecycle management, software updates, and security compliance for executive-level equipment. Manage inventory and maintain accurate records of IT and AV assets, ensuring timely replacement and adherence to lifecycle standards.
Interface with telecom providers to support iPhones and mobile device connectivity.

Process Excellence & Knowledge Management

Ensure all troubleshooting steps, solutions, and standard procedures are accurately documented in the support knowledge base. Maintain up-to-date records and user guides for IT and AV systems to improve knowledge sharing across the support team. Contribute to continuous improvement initiatives within the executive support function to enhance service delivery and efficiency.

Minimum Qualifications

University Degree, or equivalent
2+ years of experience in IT support, workplace technology, or digital enablement roles
Strong hands-on experience with Microsoft 365 (Teams, Outlook, Office apps)
Real interest in AI productivity tools, especially Microsoft Copilot
Experience setting up and supporting end-user devices (laptops, phones, tablets)
Excellent verbal communication skills
Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience
Professional, discreet, and confident working directly with senior leaders
Ability to perform under pressure or scrutiny from senior leaders

Nice to Have

Experience supporting executives or VIP users
Exposure to basic networking, cloud concepts, or certifications (CompTIA, Microsoft, etc.)
Experience teaching, coaching, or onboarding users to new tools
High energy, quick learner, and someone who enjoys being proactive

Work Environment

This role requires full-time onsite presence from the Calgary office five days a week.

You may be required to support events or high-priority initiatives outside standard hours on an as-needed basis, with travel throughout Canada, USA, and Mexico as required.