Your new company

Your new role

As a Service Desk L1 Specialist, you will provide first-level technical support to end-users. Your responsibilities include troubleshooting hardware and software issues, setting up laptops, and ensuring smooth onboarding for new employees. You’ll be the first point of contact for IT-related inquiries, delivering timely and professional assistance.

What you'll need to succeed

• 1–2 years of experience in IT support or a similar role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Hands-on experience with laptop setup, imaging, and peripheral configuration.
• Excellent troubleshooting skills for hardware and software issues.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple tickets in a fast-paced environment.
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Familiarity with Active Directory and user account management.
• Basic understanding of ITIL principles.

What you'll get in return

• Competitive salary and benefits package.
• Opportunity to grow within a supportive IT team.
• Exposure to modern technologies and best practices in IT service management.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is not for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.