• Respond to customer complaints, questions, and feedback via phone, email, websites, and social media
• Manage and resolve case tickets using our internal case management system
• Maintain professionalism and empathy in all customer interactions
• Ensure timely follow-up and resolution of customer issues
• Adapt quickly to changing volumes and seasonal demand (100–150 cases/day)
• Document interactions and resolutions accurately and thoroughly
• Collaborate with internal teams to escalate and resolve complex issues

• Proven experience in customer service or support roles
• Strong verbal and written communication skills
• Ability to learn quickly and adapt to new systems and processes
• Professional demeanor and strong work ethic
• Comfortable working in a fast-paced, high-volume environment

Familiarity with social media platforms and digital communication tools is an asset

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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