Your new company
Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.

Your new role
We are currently seeking an Analyst II, Business Systems to join our Information Technology (IT) team in either St. John’s, NL or Sudbury, ON or Toronto, ON.
This is a permanent, hybrid position, working Monday–Friday, with a strong focus on managing and optimizing application support and enhancement services across multiple business areas globally.
The Analyst II - Business Systems plays a critical role in ensuring the stability, performance, and continuous improvement of our application portfolio. This position oversees the managed services provider responsible for day-to-day support and enhancements, driving accountability for service level agreements (SLAs) and fostering innovation in service delivery.

Additionally, in this position you will:

• Lead service performance optimization by monitoring trends, implementing strategies, and driving continuous improvement initiatives.
• Conduct regular service review meetings, ensuring alignment with KPIs and business objectives.
• Develop application enhancement roadmaps and approve proposals to meet quality, budget, and timeline standards.
• Manage vendor relationships, including software maintenance renewals, lifecycle planning, and cost-effectiveness.
• Act as the primary liaison with the managed service provider, ensuring strong communication and timely issue resolution.
• Oversee risk management, including incident handling, root cause analysis, and preventative measures.
• Ensure compliance with change and release management processes for smooth implementation.
• Communicate performance metrics and enhancement progress to IT and business stakeholders through reports and dashboards.

What You'll Need to Succeed

• Diploma in Computer Science, Information Technology, or related field
• Minimum 8 years in application support or systems analysis roles.
• Strong background in vendor and service provider management.
• Experience with cloud-based applications (PaaS, SaaS) and foundational systems (databases, integrations, middleware).
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Multilingual (Portuguese and/or French) is an asset.

What You'll Get in Return

• Competitive compensation including a variable annual incentive plan
• Participation in a competitive Defined Contribution Pension package
• Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans and optional insurance)
• Leave for all of life’s reasons (vacation, personal, sick, parental)
• Work culture dedicated to safety, diversity & inclusion, and career growth
• Employee Family Assistance Program
• Virtual Healthcare online
• Online training and career development opportunities