Our client has an immediate opening for a Tier 3 IT Support Specialist to join their team in Vancouver.
In your new role as a Tier 3 IT Support Specialist, you will be utilizing the ITIL framework of best practices in a Windows and MacOS environment for the provisioning of user support, desktop maintenance and problem resolution services, configure the installation of enterprise software, hardware, network and other devices, perform tasks related to administration and operation of Microsoft Endpoint Manager, Microsoft Office 365, an IT Service Management system, Operation System Deployment (Lite Touch), Microsoft Deployment Toolkit, BIOS management, User State Migration Tool, software packaging via Microsoft Powershell for silent installation, scheduling and deployment of security updates (Microsoft & third party), reporting and client health checks, set up accounts, configure systems, provide proactive support for devices such as patch management and systems maintenance, desktop optimization, monitoring, investigate complex, major hardware and software problems, develop and test possible solutions, install upgrades and replace components as required; perform back-up, and recovery operations; establish and implement communications standards and procedures; write utility and command procedures and other user aids as required; test software applications, special programs, and new equipment, plans assign, supervise, check the work of and provide guidance and training to a small group of subordinates engaged in technical work in the provision of computer user support and problem resolution services, create and maintain processes and documents pertaining to the managed workstation environment, develop and implement quality control methods to ensure that all system applications and products meet organization’s standards and business requirements/use cases, maintain computer hardware and software inventory and licensing and oversee related maintenance contracts, keep abreast of developments in corporate standards, application software, utilities and support tools, keep projects and tickets up-to-date in IT Service Management system.
As an ideal candidate, you have the following qualifications:
Diploma in computer information systems including or supplemented by courses in communication networks plus sound related experience or an equivalent combination of training and experience.
Certifications in ITIL v4, MCSE, Network+, CCNA or equivalent experience in Cisco environment, M365 Certified Enterprise Administrator Expert.
Considerable knowledge of IT components such as hardware, software applications and patches, area networks, communications equipment, server and workstation operating systems including Windows and macOS.
Experience in the operation and administration of Microsoft Endpoint Manager, Microsoft Office 365, ITSM (ServiceNow, BMC, TopDesk, etc).
Considerable knowledge of applicable problem definition and solution techniques, and of corporate standard applications and operating systems.
Ability to investigate and resolve complex software, hardware and network problems and to liaise with vendors.
Hands-on experience with Powershell for task automation, hardware certification and application compatibility.
Experience with Active Directory, Azure, Group Policy, TCP/IP Networking, Infoblox, VMWare, Checkpoint, Splunk.
Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice, information and assistance.
Ability to work independently and to establish work priorities to meet deadlines.
Valid Driver's License for the Province of British Columbia is required.
Telephone: 604 648 1654