Your new company
Our client, is looking for a System Specialist to join their team to support their infrastructure

Your new role

• Provide first-point of contact for customer assistance with issues and requests
• Perform troubleshooting through diagnostic techniques and pertinent questions both in person and remotely.
• Determine the best solution based on the issue and details provided by customers and see problems through to resolution
• Accurately track, route and redirect problems to correct resources, escalating unresolved requests to the next level of support
• Document solutions and develop guides to assist customers with future issues
• Utilize excellent customer service skills and exceed customers’ expectations
• Deploy and maintain end user devices including desktops, laptops, and mobile devices
• Install and maintain end user software
• Develop and maintain internal procedure documentation for new or revised processes
• User onboarding and offboarding fulfillment
• Maintain an IT Asset Management database and produce relevant reports
• Wireless network troubleshooting and maintenance
• Recommended procedure modifications or improvements
• Stay current with system information, changes and updates
• Assist in updating training documentation for new and revised software and hardware
• Other projects as assigned

What you'll need to succeed
• Four years of experience providing Help Desk support
• Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
• Excellent time management and project management skills
• Documentation experience required
• In-depth knowledge of help desk software and remote support tools
• Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills
• Customer focused mindset
• Fundamental understanding of TCP/IP networking, switching, and routing
• Multi-site hybrid Active Directory experience an asset
• Microsoft 365 experience including Exchange, Teams, SharePoint, and AzureAD an asset
• Successful City of Calgary Police Information/Criminal Record Check

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1104708