Role: The incumbent will perform repairs and/or maintenance and/or assembly at the customer's premises or on the worksite or in the shop, on all Komatsu products as well as other products sold by SMS Equipment. • Must answer and return customer calls. • Must develop is territory by seeking new customers and maintaining existing customers. • Must organize his work schedules to maintain optimum productivity. • Analyse failure and repair required. • Complete a full report on the repairs and identify the cause of failure for each problem encountered. • Order parts to complete repairs. • Adjust, repair and/or replace defective parts. • Test the equipment once repaired to ensure proper operation and that the repairs meet with customer's requirements. • Clean, lubricate and perform regular maintenance on equipment. • Meet scheduled time allotments for repairs. • Notify Supervisor and/or customer of all repairs needed on machines. • Once work is completed, sign the work order, request credit for unused parts, collet all documentation (external purchases, etc.) and forward to Supervisor for invoicing. • Always be aware of the impact of any discussion with customers pertaining to performance of products sold by SMS Equipment. • Work safely. • Perform any other tasks assigned by Supervisor.

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