Desktop Support Specialist

Energy client is hiring for an onsite desktop support specialist

Job Title: Desktop Support Specialist
Location: Edmonton, AB
Environment: ONSITE

Your new role
  • Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
  • Perform preventative maintenance and install upgrades and options
  • Ownership of incidents/requests from start until resolution
  • All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
  • Resolve walk up requests for assistance including business hour
  • Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
  • Maintain technical knowledge on our company’s applications and services
  • Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
  • Creation & verification of Knowledge Base (KB) articles
  • Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
  • Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
  • Assist with server installs, repairs and maintenance as required
  • Assist with network issues and performance issues
  • Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
  • Assist with switch and router installs and replacements
  • Asset Management and Documentation in ServiecNow

What you'll need to succeed
  • 5+ years of experience in technical support or similar environment
  • This is an onsite role in Edmonton, Alberta

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1105961


Job Type
Energy, Utilities & Mining
Open depending on experience - connect with us to discuss your salary range!
Closing date
30 Apr 2023

Talk to a consultant

Talk to Keri Charlton, the specialist consultant managing this position, located in Mississauga (EN)
Suite 701,, 201 City Centre Drive,

Telephone: 5148199192