Job Title: Desktop Support Specialist
Location: Edmonton, AB
Environment: ONSITE

Your new role

• Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
• Perform preventative maintenance and install upgrades and options
• Ownership of incidents/requests from start until resolution
• All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
• Resolve walk up requests for assistance including business hour
• Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
• Maintain technical knowledge on our company’s applications and services
• Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
• Creation & verification of Knowledge Base (KB) articles
• Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
• Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
• Assist with server installs, repairs and maintenance as required
• Assist with network issues and performance issues
• Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
• Assist with switch and router installs and replacements
• Asset Management and Documentation in ServiecNow

What you'll need to succeed

• 5+ years of experience in technical support or similar environment
• This is an onsite role in Edmonton, Alberta

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1105961