Your New Company
A leading financial institute, with multiple offices across Canada and throughout the world are looking for a Client Care Centre – Team Lead for a 12 months contract. They have an excellent reputation within their sector and are known as a market leader.

Your New Role
Responsibilities

• Manage new hires during initial transition and existing staff performance daily, ensuring the service and quality objectives are being met and sustained
• Ensure staff is equipped with the knowledge, training, experience, tools, and technology needed to achieve the required business results
• Provide leadership, coaching, and mentoring to the staff to develop their competencies and position them for success
• Analyze metrics and take appropriate and timely action
• Ensure team adopts and sustains change
• Foster a positive, motivating work environment that values the people and encourages confidence, participation, creativity, learning and accountability
• Identify and actively participate in initiatives related to opportunities for process & system improvements
• Communicate openly with team ensuring messages and initiatives are clearly understood

What You’ll Need to Succeed:

• Proven leadership capability and a strong results orientation
• Capable of working in a structured and tactical management operating system
• Strong coaching, leading and performance management skills
• Excellent change management skills
• Proficient communication skills (verbal and written)
• Strong team building skills
• Post-Secondary education or 4-6 years of related work experience

What You’ll get in Return
The client is offering a 12 months engagement, with a high likelihood of extension and a very competitive rate for the contract.
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