Client Care Centre - Team Lead

Great opportunity to work with one of the leading financial services!!
Your New Company
A leading financial institute, with multiple offices across Canada and throughout the world are looking for a Client Care Centre – Team Lead for a 12 months contract. They have an excellent reputation within their sector and are known as a market leader.

Your New Role
  • Manage new hires during initial transition and existing staff performance daily, ensuring the service and quality objectives are being met and sustained
  • Ensure staff is equipped with the knowledge, training, experience, tools, and technology needed to achieve the required business results
  • Provide leadership, coaching, and mentoring to the staff to develop their competencies and position them for success
  • Analyze metrics and take appropriate and timely action
  • Ensure team adopts and sustains change
  • Foster a positive, motivating work environment that values the people and encourages confidence, participation, creativity, learning and accountability
  • Identify and actively participate in initiatives related to opportunities for process & system improvements
  • Communicate openly with team ensuring messages and initiatives are clearly understood

What You’ll Need to Succeed:
  • Proven leadership capability and a strong results orientation
  • Capable of working in a structured and tactical management operating system
  • Strong coaching, leading and performance management skills
  • Excellent change management skills
  • Proficient communication skills (verbal and written)
  • Strong team building skills
  • Post-Secondary education or 4-6 years of related work experience

What You’ll get in Return
The client is offering a 12 months engagement, with a high likelihood of extension and a very competitive rate for the contract.


Job Type
Banking & Financial Services
Office Professionals
27-30 per hour

Talk to a consultant

Talk to Mankirat Kaur, the specialist consultant managing this position, located in Vancouver (EN)
Suite 2150,, 1050 West Pender Street,

Telephone: 6046481721