Great opportunity to work with one of the leading banks!
Your new company
Our client, a globally recognized bank is looking to hire a Bilingual Customer Service Representative in Montreal for a minimum of 6 months with the strong possibility of extension (hybrid working model).
Your new role
Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
Build and maintain positive relationships with customers by providing efficient and professional customer service
Be a second level escalation point for handling more complex issues
Be a referral point for signing authority and approvals
Deliver fair outcomes through orderly and transparent operation of financial markets
Provide guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
Promote a team environment that supports diversity and reflects the brand
Provide operational and administrative support to the Personal Financial Services business.
Safeguard the bank by identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
Be a Brand Ambassador, delivering exceptional customer experiences
What You'll Need to succeed:
6 months of relevant experience
Effective skills in Microsoft Office
Effective communication and customer service skills
Excellent interpersonal skills to support the building of strong and diverse relationships
Proven effective time management and organizational skills that
Banking & Financial Services
25-27 per hour
Talk to a consultant
Talk to Mankirat Kaur, the specialist consultant managing this position, located in Vancouver (EN)