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Bilingual Customer Service Representative

Great opportunity to work with one of the leading banks!
Your new company
Our client, a globally recognized bank is looking to hire a Bilingual Customer Service Representative in Montreal for a minimum of 6 months with the strong possibility of extension (hybrid working model).

Your new role
  • Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
  • Build and maintain positive relationships with customers by providing efficient and professional customer service
  • Be a second level escalation point for handling more complex issues
  • Be a referral point for signing authority and approvals
  • Deliver fair outcomes through orderly and transparent operation of financial markets
  • Provide guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
  • Promote a team environment that supports diversity and reflects the brand
  • Provide operational and administrative support to the Personal Financial Services business.
  • Safeguard the bank by identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
  • Be a Brand Ambassador, delivering exceptional customer experiences

What You'll Need to succeed:
  • 6 months of relevant experience
  • Effective skills in Microsoft Office
  • Effective communication and customer service skills
  • Excellent interpersonal skills to support the building of strong and diverse relationships
  • Proven effective time management and organizational skills that
#1105057

Summary

Job Type
Contract
Industry
Banking & Financial Services
Location
Montréal
Specialism
Office Support
Pay
25-27 per hour
Ref:
1105057

Talk to a consultant

Talk to Mankirat Kaur, the specialist consultant managing this position, located in Vancouver (EN)
Suite 2150,, 1050 West Pender Street,

Telephone: 6046481721

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