Agile Delivery Leader

Great opportunity for Agile Delivery Leads with a leading Insurance firm!

Your new company

Our client is a leading Insurance firm with multiple offices across the globe. They are looking to onboard a

Your new role

  • Lead the deployment and adoption of Contact center as a service (CCaaS).
  • Oversee product adoption and customer enablement – monitor and measure adoption and usage metrics.
  • Deliver and action defined measurement of priority metrics for CCaaS platform that inform actions that positively influence the success of Clients, Agents, and Teams
  • Deliver vision, strategy, and roadmap for the team
  • Facilitate ideation using design thinking methodologies. Contribute to business case of the product through understanding of strategy, value proposition, competitive landscape, and investment needs
  • For the portfolio, work in collaboration with all Stakeholders to drive outcomes that result in increases engagement
  • Work with a large set of internal and external stakeholders to develop joint product plans, gather feedback, manage dependencies, and ensure success
  • Own function backlog with clarity, urgency, and accountability. Manage backlogs, priorities, and dependencies across teams to make sure features land on time and with high quality.
  • Own activities management process including escalations, problem resolution and driving outcomes while building long lasting relationships
  • Actively drive and present product plans and reviews, demos, and competitive analyses with the team, partners and executive leadership.
  • Work with larger program teams in scaled agile environment on building external communication and action plans using JIRA, Confluence, and other tools

What you'll need to succeed

  • 5+ years of program management delivery experience delivering end-user facing products and services.
  • Demonstrated experience across the entire product lifecycle - from research, ideation, user centered design, specification, architecture, and the know-how required to lead your crew to realize your vision
  • Solid data and analytical skills, and data-based decision making
  • Strong project leadership, dependency management, negotiation, and cross-group collaboration skills with a proven track record of managing complex projects with many partners
  • General Cloud, Contact Center technologies and process Knowledge
  • Experience with Scrum, Kanban
  • Innate curiosity and the ability to thrive in an ambiguous and rapidly changing environment. Self-starter and innovator with a positive, collaborative can-do attitude and bias for action
  • Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
  • Excellent facilitator and team player, highly skilled in facilitating online
  • As a plus you have foundational knowledge of AWS CCaaS and/ or AWS Cloud and / or Contact Center Technologies implementation experience and / or PMP

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1105105


Job Type
Projects & Change Management
Upto $78/hr

Talk to a consultant

Talk to Esther Samson Andrews, the specialist consultant managing this position, located in Toronto (EN)
8 King Street East, 20th Floor

Telephone: 416 640 8089

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